Question
How do I manage a crew without them seeing my prices?
Give your crew a role that shows the work and hides the money. In Business Manager 4Home Pros, a Crew Member sees their stops, notes and checklists, and never prices, balances or payments. It is included on the free plan, for you plus 1 teammate.
Why it matters
Prices are your business, not the crew's
When crew can see what each house pays, three things can go wrong: they compare it with their pay, a customer hears a price from the wrong person, or someone leaves and takes your best customers. Paper route sheets and shared spreadsheets can leak prices by accident.
The fix is not secrecy about the work. Crew need more detail, not less: gate codes, the dog, the side yard, what to skip. They just don't need the money.
Steps
6 steps
- Add each person as a Crew Member. They join with a code or link, on their own iPhone or Android phone.
- Share only their routes. They see the sites on the routes you share. Turn on all sites only for people who need them.
- Put the job in the notes, not the price. Gate codes, pets, which side to start, what not to touch. Use a checklist for each visit.
- Let them finish the visit. Their Done bills it to the customer's balance. They never see the amount.
- Talk in Office threads. Tag a crew member on a thread about a job. In the app, crew see only the threads that name them, without prices.
- Give the money to the office, not the field. Billing belongs to an Admin or a Manager, or to you.
Roles
Who sees what
The owner sees everything. These are the defaults for the other three roles.
| Crew Member | Manager | Admin | |
|---|---|---|---|
| Stops, notes and checklists | Routes you share | Every site | Every site |
| Tap Done (bills the visit) | Yes | Yes | Yes |
| Office tab | Threads that name them, no prices | Yes | Yes |
| Customer pages | No | Yes | Yes |
| Charges, payments and invoices | No | View | Yes |
| Prices, edit customers, text customers, send invoices | No | No | Yes |
| Take payments, income, team and roles, campaigns | No | No | If you switch it on |
Crew don't see money even as a locked button: for a Crew Member, money is not on the screen at all. Most other things they can't use show as locked, with a way to ask you for access.
Honest note
What to check in other apps
Most field service apps have some kind of crew permissions. Before you pick one, check three things:
- Is "no prices" the default for a new crew member, or a switch you must remember?
- Does it hide balances and payments too, or only the price on the job?
- Is it on the plan you would actually buy, at your crew size?
Compare apps in our lawn care software roundup.
What it costs
Free for your first teammate
Crew mode and the roles are on the free plan, for you plus 1 teammate. Pro is $34.99 a month for any number of crew, and adds live crew GPS and route profit reports.
Growing past one helper? Read software that grows with you.
FAQ
Questions
Can I hide prices from my employees in a lawn care app?
Yes. In Business Manager 4Home Pros, a Crew Member never sees prices, balances or payments. It is the default for every crew member.
Can crew see customer phone numbers?
Crew Members get no customer pages, and the text and call buttons on the site card are off for them. They see the customer's name and address for their stops.
Can my office manager see billing but not take payments?
Yes. A Manager can view charges, payments and invoices but can't take payments or send invoices. An Admin sends invoices, and you switch on payments for an Admin if you want.
Does my crew's Done still bill the customer?
Yes. A crew member's Done bills the visit to the customer's balance, the same as yours. They never see the amount.
Does hiding prices from crew cost extra?
No. Crew mode is on the free plan. Pro is $34.99 a month for any number of people.
Send your crew the route, not your prices.
Free for your first 50 job sites. No card. Same account on iPhone, Android and the web.